Please read these Terms of Service carefully before using Apex Bot Agency's website or services. By accessing apexbotagency.com or engaging our services, you agree to be bound by these terms. If you disagree with any part of these terms, you may not use our services.
1 Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Apex Bot Agency ("Apex," "we," "us," or "our"), governing your use of our website located at apexbotagency.com and all AI automation services we provide.
By booking a discovery call, signing a service agreement, or paying for any Apex service, you confirm that you have read, understood, and agree to be bound by these Terms.
2 Services Description
Apex Bot Agency provides AI automation services for businesses, including but not limited to:
- AI voice agents and chatbot development and deployment
- CRM setup, automation, and management (GoHighLevel and others)
- Appointment booking system implementation
- Email and SMS marketing automation
- Reputation management and review generation systems
- Workflow automation using Make.com, Zapier, n8n, and similar tools
- AI knowledge base and internal assistant development
- Analytics dashboards and reporting systems
Specific services, deliverables, timelines, and pricing will be outlined in a separate Service Agreement or proposal provided to you before work begins.
3 Payment Terms
Setup Fees: One-time setup fees are due before work begins. Work will not commence until the setup fee is received in full.
Monthly Retainers: Monthly fees are billed in advance on the 1st of each month. Failure to pay within 7 days of the due date may result in suspension of services.
Accepted Payment Methods: We accept all major credit cards, ACH bank transfer, and other methods as agreed upon in writing.
Late Payments: Invoices unpaid after 14 days may incur a late fee of 1.5% per month on the outstanding balance.
Refunds: Setup fees are non-refundable once work has commenced. Monthly retainer fees are non-refundable for the current billing period.
4 Service Commitments & Timeline
We are committed to delivering high-quality AI automation systems. Our standard timelines are:
- Initial system launch: 10–14 business days from receipt of setup fee and completed onboarding intake
- Response to client inquiries: Within 24 business hours
- Monthly optimization reviews: Scheduled within the first week of each month
Timelines may be extended due to delays in receiving required information, assets, or approvals from the client. We will communicate any timeline changes promptly.
5 Client Responsibilities
To ensure successful delivery of our services, you agree to:
- Provide accurate and complete business information during onboarding
- Grant necessary access to platforms, CRMs, and tools required to build your systems
- Respond to requests for information or approvals within 3 business days
- Designate a primary point of contact for your account
- Ensure all content, branding, and business information provided to us is accurate and legally compliant
- Pay all invoices on time as outlined in Section 3
Delays caused by failure to meet these responsibilities may affect delivery timelines without affecting your payment obligations.
6 Cancellation Policy
Monthly Plans: All monthly retainer plans operate on a month-to-month basis after the initial 30-day commitment period. You may cancel your monthly plan with 14 days written notice before your next billing date.
How to Cancel: Submit cancellation requests in writing to isaiah@apexbotagency.com. Cancellations are not effective until confirmed in writing by Apex.
Effect of Cancellation: Upon cancellation, your AI systems will remain active until the end of your current billing period. After that date, all managed systems will be deactivated unless you have arranged to take ownership of the underlying platforms.
Early Termination: Cancellation within the initial 30-day commitment period will result in forfeiture of the setup fee and any prepaid monthly fees.
7 Intellectual Property
Your Content: You retain all rights to your business content, branding, logos, and proprietary information that you provide to us.
Our Work Product: Upon full payment of all fees, you receive a license to use the AI systems, workflows, and automations we build for you. This license is non-exclusive and non-transferable.
Our Methodology: Apex retains all rights to our processes, methodologies, templates, frameworks, and proprietary systems used to build your solutions. We may use similar approaches for other clients.
Third-Party Tools: Systems built using third-party platforms (GoHighLevel, Voiceflow, Vapi, etc.) are subject to those platforms' own terms of service and ownership policies.
8 Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our engagement. This includes business strategies, client lists, financial information, and technical systems.
We will not share your business information with third parties except as necessary to deliver our services or as required by law. See our Privacy Policy for more details on how we handle your data.
9 Limitation of Liability
Important: Apex Bot Agency provides AI automation services but does not guarantee specific business outcomes, revenue increases, lead volumes, or conversion rates. Results vary based on your business, market, and many factors outside our control.
To the maximum extent permitted by law, Apex Bot Agency's total liability for any claims arising from our services shall not exceed the total amount paid by you to Apex in the 3 months preceding the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.
10 Warranties & Disclaimers
We warrant that our services will be performed in a professional manner consistent with industry standards. We do not warrant that:
- Our services will meet every specific business requirement you may have
- AI systems will be error-free or operate without interruption
- Third-party platforms we use will remain available or unchanged
- Specific business results, leads, or revenue will be achieved
AI systems may occasionally produce inaccurate or unexpected outputs. We implement safeguards and human escalation triggers but cannot guarantee perfect AI performance at all times.
11 Prohibited Uses
You agree not to use our services to:
- Violate any applicable laws or regulations
- Send unsolicited spam or violate anti-spam laws (CAN-SPAM, TCPA, etc.)
- Engage in deceptive, fraudulent, or misleading practices
- Harass, threaten, or harm any individuals
- Infringe on the intellectual property rights of others
- Transmit malicious code, viruses, or harmful content
- Violate the terms of service of any third-party platforms we use
Violation of these prohibitions may result in immediate termination of services without refund.
12 Compliance with Communications Laws
You are responsible for ensuring that your use of our AI messaging, SMS, and voice systems complies with all applicable laws including:
- The Telephone Consumer Protection Act (TCPA)
- The CAN-SPAM Act
- State and local telemarketing laws
- GDPR if serving customers in the European Union
You represent that you have obtained all necessary consents from your customers to contact them via automated systems. Apex is not liable for your failure to comply with these laws.
13 Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Arbitration will take place in the state of Ohio. The prevailing party may be entitled to recover reasonable attorney's fees and costs.
You waive any right to participate in class action lawsuits against Apex Bot Agency.
14 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any legal proceedings shall be brought in the courts located in Ohio.
15 Changes to Terms
We reserve the right to modify these Terms at any time. We will notify active clients of material changes via email at least 14 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
The most current version of these Terms will always be available at apexbotagency.com/terms.
16 Contact Information
For questions about these Terms of Service, to request cancellation, or to report a concern, contact us: