This Privacy Policy explains how Apex Bot Agency ("Apex," "we," "us," or "our") collects, uses, and protects your information when you visit apexbotagency.com or use our services. By using our website or services, you agree to the practices described in this policy.
1 Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information you provide:
- Name, email address, phone number, and business information when you fill out a contact form or book a discovery call
- Business details you share during onboarding or discovery calls
- Payment information processed securely through third-party payment processors
- Communications you send to us via email, chat, or other channels
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and links clicked
- Referring website or source that brought you to our site
- Cookie data and similar tracking technologies
2 How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our AI automation services
- To communicate with you about your account, services, and inquiries
- To send you service updates, proposals, and relevant business information
- To process payments and manage billing
- To analyze website usage and improve user experience
- To comply with legal obligations and protect our rights
- To send marketing communications (you may opt out at any time)
3 Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of cookies we use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our site
- Marketing cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
4 How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: Third-party vendors who help us operate our business (payment processors, email providers, analytics tools, CRM platforms)
- Business transfers: In connection with a merger, acquisition, or sale of assets
- Legal requirements: When required by law, court order, or governmental authority
- Protection of rights: To protect the rights, property, or safety of Apex, our clients, or others
5 Third-Party Services
Our services integrate with and may link to third-party platforms including but not limited to:
- GoHighLevel (CRM and automation platform)
- Calendly / Cal.com (appointment scheduling)
- OpenAI / Anthropic (AI processing)
- Twilio (SMS and voice communications)
- Make.com / Zapier / n8n (workflow automation)
- Voiceflow / Vapi.ai (AI voice and chat)
These third parties have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
6 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure storage of sensitive information
- Limited access to personal data on a need-to-know basis
- Regular review of our security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
Client business data collected during service delivery is retained for the duration of our engagement and for up to 2 years after termination of services, unless otherwise agreed.
8 Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing of your information
To exercise any of these rights, contact us at isaiah@apexbotagency.com.
9 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
10 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information.
We do not sell personal information. To exercise your California privacy rights, contact us at isaiah@apexbotagency.com.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
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